Canna Sales Terms
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Surplus Rhizomes
We always have a surplus of Canna rhizomes each year and rely on the sale of the surplus to pay for pots, compost, fertilizers and watering systems. We produce a catalogue on this web site that details what we have available, and the pricing.
Terms
What we are selling
What we supply are generally small plants, correctly named, healthy, and pest free. This is the genetic material from which a gorgeous canna will grow. Cannas are very vigorous plants, and if cared for will grow very quickly and will be flowering in the current year if purchased in the spring or early summer.
Ordering
All items are carried in stock. If we are out of stock of any item, then we show this in the on-line catalogue as soon as possible.
If the stock of a particular variety is low, then we may limit the quantity available for each order to 1, 2, 5 etc. This is done through the shopping cart. Our objective is to hold a wide variety of plants, rather than a large quantity of each variety.
The price you see is the price you pay. Delivery is charged extra. Our delivery charge is €8.00 per order within the EU.
We normally despatch within a few days of receiving the order. We send most orders via La Poste. If orders are not received within 2 weeks of the date of the order we ask that customers contact us. In some cases the parcel may be held at the local sorting office.
Payment, the shopping cart method
The Shopping Cart method is very convenient, both for us and the customer, and produces a written record of the details of the transaction. This is the method we prefer customers to use. It is also very secure, because nobody receives or sees Credit Card details except the credit card service provider.
Simply enter the number of items you require in the box by each product. When you have entered all the items you require, then follow the instructions to take you to "Checkout".
You are then taken to the secure site where you will be offered the option of paying by Credit Card or from a Paypal account. The Paypal account method is for those customers who already have a Paypal Account.
Simply follow the instructions. If at any time you wish to cancel what you have done, or want more time to reconsider, then just exit the procedure at any point.
If you confirm the order then you will get an e-mail receipt directly from the Shopping Cart software, and also a receipt from Paypal, and both your order and payment will be forwarded to us.
Even at that point, if you wish to change your mind, you can cancel the order and receive a full refund if you contact us before we have despatched your order. Similarly, if you think you've made a mistake in the ordering procedure, then if you contact us we can sort it out at our end. But you need to be quick to change your mind, in case we despatch the order in the meantime.
Please contact us (e-mail or telephone) if you experience difficulty with this method or ordering.Delivery
We normally despatch immediately, or at least within a couple of days. If orders are not received within 2 weeks we ask customers to contact us in case the delivery has gone astray.
We normally use La Poste for delivery. For large orders ie over 10 items, we will use a courier service.
We take great care to minimise the possibility of goods going astray during transit. For this reason, we very much appreciate any supplementary information that can enable out-of-the way addresses to be located, and also any information on where the items can be left if there is no reply when the van calls. It is better if this is somewhere at the premises (e.g. in the porch, round the back), rather than at another address e.g. a neighbour.
If you have supplied us with an email address, then La Poste will keep you up to date with the delivery status.
Customers should be aware that orders sent via La Poste may be held at the local sorting if they fail to make a delivery at the first attempt.
Callers
However, we are planning at least one open day for charity in 2026, and will welcome visitors in a controlled environment. We will ensure that details are announced well in advance.
Sales outside the EU and associate countries
We can only sell cannas to EU nations and associate members, because of living plant import regulations. We can supply to Northern Ireland, but regret that we cannot sell into the rest of the United Kingdom.
Limit of Liability
Sometimes a plant subsequently dies. We have no control over how plants are cared for once they have been delivered. If a plant dies after purchase, we ask that the customer contacts us as soon as possible and in any case within six weeks of delivery, and encloses photographs.
With the best will in the world sometimes things go wrong. In the unlikely event of a plant being misnamed, or developing a disease, we will replace the faulty item if possible. Please accompany any correspondence with photographs. But in all cases we consider the limit of our liability to be six months, and to not include consequential damage.